Clerical error leads to rental car nightmare for frequent flier


SARASOTA, Fla. — A Sarasota few attained out to Using Action reporter Jackie Callaway soon after the car or truck rental organization they’ve utilized for decades claimed their rented SUV missing days soon after they dropped it off. The couple said National Automobile Rental informed them it could be noted as stolen.

Frequent flier Amy Hullinger believed she made use of Countrywide Vehicle Rental hundreds of times more than the a long time. She’s a card-carrying member of the company’s loyalty club.

Hullinger, from Sarasota, stated she never had any difficulties with her rentals till not too long ago.

She and her spouse, both equally avid golfers, took off for Arizona to check out the Phoenix Open in February. They rented a BMW SUV at the airport and returned it on Valentine’s Working day.

“We even talked to the individual. She claimed anything is good. She scanned the code on the motor vehicle and we assumed anything was fantastic,” claimed Hullinger, who rushed off to capture her airplane with no obtaining a receipt.

She gained an email from Nationwide Automobile Rental times later that said the car was overdue. They requested rapid motion from Hullinger.

“I am pondering, not only am I heading to get billed for more days, but now I am dependable for getting this automobile,” Hullinger claimed.

She mentioned calls to the Phoenix Airport place and the corporate places of work failed to fix the dilemma. She recounted one human being telling her, “if you do not return this car or truck, you could have a sheriff at your door. We could be reporting it stolen.”

Shopper advocate Christopher Elliott advises tourists to allow additional time to document a vehicle’s return. Get pics, and don’t depend on the organization to e mail a receipt.

Right after a 7 days with no development, Hullinger arrived at out to Callaway, who contacted Countrywide Motor vehicle Rental’s corporate business, Organization Holdings.

A working day later, the organization named Hullinger, apologized and ordered a total refund.

Then Enterprise Holdings despatched an e mail to ABC Action News that mentioned. “….We apologize for the miscommunication in this matter. We reached out to our buyer in this circumstance to work this out specifically and have taken care of all prices associated with this rental.”

The $324 in rental expenses appeared as a credit on Hullinger’s credit rating card inside a week.

She stated Nationwide Vehicle Rental told her a single of its workforce produced an mistake when they checked out the automobile, so its return didn’t show up in their system. Another purpose it can be wise to choose pictures of the auto upon return so establish you shipped it in good issue.


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By Kelli