Contact 2 resolves rental car confusion for St. Louis woman


ST. LOUIS — A St. Louis girl stated an error with a rental car or truck enterprise led to a hefty pending transaction on her lender assertion. When she couldn’t resolve the concern on her personal, she reached out to FOX 2’s Get hold of 2 team.

The lady, who questioned to be determined only as Eboni, said she went to the AVIS car rental large amount across from St. Louis Lambert International Airport right before getting a trip out of city.

“I just necessary a auto for the day. We were being likely to just take the young ones to Kansas Metropolis for just one working day for spring break.” Claimed Eboni.

Eboni said AVIS’ computers had been down when she picked up the car or truck. She filled out the paperwork by hand, acquired the car or truck, and proceeded to KC. When she returned the car or truck the following day, she says AVIS’ pc method however was not working.

“I explained, can I appear again Monday to get my receipt and they reported Alright. I came back again Monday soon after work. I got my receipt exactly where it was checked in, and that was that.” Additional Eboni.

Turns out that was not the close of it. Eboni states she discovered a little something alarming on her financial institution assertion.

“I noticed I experienced a $400 pending transaction. When I went to AVIS on April 5, they said, ‘We present the motor vehicle has not been returned.’ I explained, ‘The car or truck has been returned. Here is the receipt,’” Eboni recalled.

She mentioned a letter from AVIS browse, in portion: “According to our documents, this motor vehicle had not been returned.”

With her irritation mounting, Eboni attained out to the Get hold of 2 workforce.

“I nonetheless do not have an reply from AVIS. Someone was meant to simply call me back again, and I’m however ready on the callback,” she reported.

FOX 2 contacted Avis, shared Eboni’s tale, and asked the enterprise to overview her scenario. A agent responded stating: “Thank you for bringing this issue to our notice. Right after reviewing the rental transaction, it was apparent that we manufactured an error. Avis Funds Team linked with the client instantly to tackle the make any difference, which has been fixed.”

“A pair of times right after we spoke, they arrived at out and apologized for the problems I was getting,” reported Eboni.

She said AVIS informed her the issue was the consequence of two tickets currently being opened on her account. A person of them was not closed out.

“They apologized. They credited me again for the rental and gave me an further $100,” said Eboni. “I don’t know what all was mentioned, but you all unquestionably moved rapid. I could not get everywhere. I value it. Thank you so a lot. I’m really appreciative. Thank you!”

You’re welcome, Eboni. A swift take care of on the road to another resolution.


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By Kelli